FAQs

You may place an order over the phone by giving us a call at: +1-862-668-9945. Our customer service associate will help you placing an order. You may also order on our website. Please follow these steps to place an order with us online:

1) Add an item to your shopping cart by clicking the "Add to Cart" button on the item's product page.

2) Click on “Cart” at the top right corner of our website to review your cart, add order notes to specify "gift receipts" or any special notes.

3) If your cart looks good and ready to buy, click on "Checkout" and follow the instructions until your order has been confirmed. You'll know your order is complete when you see our "Order Confirmation" page with your order number.

While you are not required to create a Posh Cheeks account in order to make a purchase, we highly recommend creating one. By creating an account with us, you will have an ability to see the summary of your past orders, check the status of current orders and track each shipment. Additionally, you’ll be able to save your account information with us, expediting the process for your next login and order. Creating an account with us also allows you to know about new offers, discounts and deals in our brand.
To create an account, please click here.

All of our products are thoroughly quality controlled and checked for any damages/defects before they are shipped out to precious customers. We expect that your order will arrive in the condition they are intended to. Please carefully check your order upon arrival.

Should you receive an item that is not in perfect condition, please contact us immediately.  

Posh Cheeks proudly ship to worldwide, delivering high quality and custom made exclusive children's clothing internationally. We mostly use DHL and FedEx shipping and our packages deliver within a few days. You can refer to our Shipping Information page for all additional details.

We offer expedited services for Rush Orders. Please contact us for any of your inquiries about expedited orders and delivery. It is ideal for last-minute gifts or events!

We offer Free Domestic Shipping for all orders over. Please contact us if you need a rush service. Worldwide shipping rates can be accessible for our customers at checkout.

We use gift boxes for every order at no additional charge, ensuring that we deliver the best possible quality to our customers. It is also best for the keepsakes!

Once the shipping label for your order has been created, you will receive an email containing your tracking number to track your package. You may also check the status of your order by logging into your account or simply looking into your order confirmation email to see the tracking code.

Please refer to our Shipping Information page for more detailed information on this.

We would like you to feel confident when purchasing online and we want to make sure that you are satisfied with your Posh Cheeks purchases. Please refer to our Returns & Exchanges policy page for a detailed guide regarding returns and exchanges.

Pre-Orders may take up 10 days to create the design and ship, depending on the item ordered. We list all the details on the product description (i.e. the option for pre-order in particular sizes).

Our brand offers exclusive and highest quality handmade clothing with fashionable textiles, fabrics and designer materials. Each of our clothes has been carefully designed by our talented designers and handcrafted with best quality stitches. Should you want to place a custom order for a specific item, please email us or call us to discuss details. You can use the Live Chat feature or our Contact Us page.

We accept all major forms of credit card including Visa, Mastercard, American Express and Discover. We also accept Apple Pay, Amazon Payments and PayPal – a safe, secure service that accepts all major credit cards as well as e-checks. We process all orders through our SSL secured shopping cart. We are a verified online boutique, so you can rest assured that your account and transaction information are entirely safe and legal. We do not see or store your credit card information.

Posh Cheeks is based in New Jersey, United States.

Posh Cheeks is proud to have a wide range of sizes in the chart, from 6 months to 8 years old, for girls. Our clothing line is designed and manufactured with the highest European standards. Please refer to our Size Guide to ensure that you find the right fit for your little one. Please contact us if you need a customized fit and measurements for a product.

We understand and try our best to accommodate with our customer's needs. However, this depends on the order status. If an order is in processing, it has already been sent to our shipping department and a specific label is created for it, in this case, we will be unable to modify it. For any further inquiries about your order, please email us at support@poshcheeks.com with your inquiry described in full, as well as your order number.

If you still need assistance please email our customer care team at support@poshcheeks.com or use our contact page

Please Note: Our office hours are Monday to Friday 9am-6pm (EST)